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ezSupport for eBay from Hosted Support is a customer relationship
management system that allows sellers to add a knowledgebase of
frequently asked questions (FAQs) to their auction listings, so buyers
can find immediate answers to their questions. Buyers can simply type
their question into the FAQ search box and ezSupport for eBay will
return the appropriate answer from the seller's FAQ knowledgebase.
- Auto Response Messaging: answer buyer questions automatically
- Searchable FAQ: Add a buyer-searchable knowledgebase of your frequently asked questions
Benefits:
- Attract buyers: buyers get immediate answers, right from "ask Seller a question"
- Be more efficient: Consolidate messages in one location and store them indefinitely
- Catch every inquiry: Import email and MyMessages communication into one location
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